k789's Privacy Policy

k789 is a trusted online casino and gaming platform in Bangladesh. We place the highest priority on protecting the personal information of all our users. This privacy policy applies to everyone who lives in Bangladesh and visits our website.

When you use the k789 website, open an account, or use any of our services, you agree to the terms set out in this privacy policy. This policy will clearly inform you of:

• What types of information we collect and why
• How the collected information is used and stored
• Whether your information is shared with any third parties
• What rights you have over your own information
• What measures we take to keep your data secure

If you have any questions about this policy, contact us at [email protected].

k789 collects various types of information to create accounts and provide services. This information comes from two main sources: what you provide directly, and what is collected automatically through your use of the platform.

2.1 User-Provided Information

Information you provide directly when registering an account or using our services:

• Full name (as on your ID)
• Date of birth (for age verification — only users aged 21 or above are eligible)
• Mobile number and email address
• Residential address
• National ID or other government-issued identification details (when identity verification is required)
• bKash, Nagad, Rocket, or Upay mobile wallet number (for transactions)
• Password (stored in encrypted form)

2.2 Automatically Collected Information

When you use our platform, certain technical information is recorded automatically:

• IP address and device type
• Browser type and version
• Pages you visit and time spent on the platform
• Login and logout times and dates
• Gaming activity and betting history
• Financial transaction records (deposits and withdrawals)

2.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies. These help improve your user experience, keep your session active, and ensure the platform runs smoothly. You can manage cookies through your browser settings, but disabling certain cookies may cause some features of the site to stop working properly.

k789 uses your information only for legitimate purposes. We never collect information unnecessarily, and we never use it beyond the purpose for which it was collected.

3.1 Account Management and Identity Verification

Personal information is used to create, manage, and secure your account. Age verification and identity confirmation are part of our legal responsibilities — only users aged 21 or above may use our platform.

3.2 Processing Financial Transactions

Payment-related information is needed to successfully complete your deposit and withdrawal requests. This information is used to ensure secure transactions via bKash, Nagad, Rocket, and Upay.

3.3 Providing Customer Support

Your information is used to deliver our 24/7 live chat support and email service ([email protected]) effectively and to resolve your issues quickly.

3.4 Security and Fraud Prevention

We analyse collected data to prevent unauthorised access, fraudulent activity, and money laundering. This is done to protect your account and funds.

3.5 Service Improvement

By analysing how you use the platform, we improve the user experience, add new games and features, and identify and fix technical issues.

3.6 Communication and Notifications

Your contact details are used to send important account-related updates, security alerts, and transaction confirmation messages.

k789 never sells your personal information to third parties for commercial purposes. However, information may be shared in the specific circumstances listed below:

4.1 Payment Processors

Transaction-related information necessary to complete your payments is shared with bKash, Nagad, Rocket, and Upay. These third parties operate under their own privacy policies.

4.2 Technology Service Providers

Limited and necessary information may be shared with service providers who manage the platform's technical infrastructure, security, and gaming software (such as providers like Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, and others). All such parties are contractually bound to uphold our privacy standards.

4.3 Legal Obligations

We are legally required to provide information to the relevant authorities in response to court orders, lawful investigation requests, or other legal obligations.

4.4 Asset Transfers

In the event of a future business merger or acquisition, user data may be transferred as part of the assets. However, users will be notified in advance in such cases.

5.1 Retention Period

Your personal information is retained for as long as your account is active or as needed to provide services. Even after an account is closed, certain information may be kept for a defined period to meet legal obligations, resolve disputes, and comply with financial regulations.

5.2 Technical Security Measures

k789 applies industry-standard security measures to protect your information:

• SSL Encryption: All our data transmissions are secured using SSL/TLS encryption technology.
• Password Hashing: Your password is never stored in plain text — advanced hashing algorithms are used.
• Firewall Protection: Our servers are protected by multiple layers of firewalls and intrusion detection systems.
• Regular Security Audits: The security of our systems is regularly tested and reviewed.
• Access Controls: Only authorised personnel can access your personal information, and each of them is bound by a confidentiality agreement.

5.3 Response to Data Breaches

If a security breach affecting your data occurs for any reason, k789 will notify affected users as quickly as possible and take the necessary steps to contain the damage.

Every k789 user has the following rights regarding their own personal information:

6.1 Right to Access

You may request to know what information we hold about you. After verifying your identity, we will provide you with that information.

6.2 Right to Correction

If any information stored in your account is incorrect or outdated, you may request that it be corrected. In most cases you can do this directly from your account settings.

6.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations or ongoing dispute resolution.

6.4 Right to Object to Processing

You may object to your information being processed for specific purposes. Please note that withdrawing information that is essential to providing a service may mean that service can no longer be used.

6.5 How to Exercise Your Rights

To exercise any of the rights above, send a clear request to [email protected]. We will respond to your request as quickly as possible. Additional information may be required to verify your identity.

k789 takes the protection of minors very seriously. Our platform is for users aged 21 or above only.

We do not intentionally collect information from anyone under the age of 21. If we become aware or have reason to believe that a minor has registered on our platform, we will immediately close that account and delete all associated data.

If you believe someone you know who is a minor is using our platform, please let us know at [email protected]. We will take the necessary action without delay.

Our platform offers games operated by various gaming software providers (including Pragmatic Play, Evolution Gaming, Microgaming, NetEnt, Spribe, Ezugi, JILI, PG Soft, and others). These providers have their own technology and privacy policies.

When you use their services, their own data practices may apply. We recommend that you read the privacy policies of the relevant providers.

Third-party payment service providers such as bKash, Nagad, Rocket, and Upay operate under their own privacy policies. k789 is not responsible for the data practices of these parties.

For technical reasons, your information may sometimes be transferred to and stored on international servers. Countries to which data is transferred may not have the same level of data protection as Bangladesh.

However, we ensure that any such transfer is carried out with appropriate safeguards in place. We have data processing agreements with our international partners that ensure your information is kept to the highest standard of protection.

k789 reserves the right to change or update this privacy policy as needed. For significant changes, we will post a notice on the platform and inform registered users by email.

The date of each revision will be noted at the top of this page under "Last Updated". Continued use of the platform after any changes will be taken as your acceptance of the updated policy.

We recommend that you review this privacy policy regularly so you are always up to date on how k789 is protecting your information.

For any questions, concerns, or requests to exercise your rights regarding this privacy policy, please get in touch with us. k789's dedicated privacy team will review your request and take the appropriate action.