k789 Terms and Conditions

01 Introduction & Definitions

These Terms and Conditions ("Terms") form a legal agreement between the k789 platform ("Platform", "we", "our") and the user of this platform ("User", "you", "your"). By using our services through k789's website, mobile version, or any other channel, you are automatically considered to have accepted these Terms.

Key Definitions

• "Platform" — k789's website and all associated digital services.
• "User" — Any person with an active registered account on k789.
• "Wallet" — The balance of funds deposited by a user within the platform.
• "Bonus" — Any additional credit, cashback, or reward granted by k789.
• "Wagering Requirement" — The set amount that must be wagered before a bonus can be withdrawn.

02 Eligibility & Age Requirements

The following eligibility criteria must be met to register and use the k789 platform:

• You must be at least 21 years old. This platform is only for users aged 21 and above.
• You must be a resident of a country or region where online gaming is not legally prohibited.
• You must have a valid mobile banking account (bKash, Nagad, Rocket, or Upay) registered in your own name.
• You must use this platform voluntarily and with full awareness.

k789 may request proof of age at any time for identity verification. Failure to provide accurate information may result in temporary account suspension.

03 Account Registration & Management

The following rules must be followed to successfully open an account on k789:

Registration Terms

• Each individual may open only one account. Creating multiple accounts is strictly prohibited.
• Information provided at registration — name, date of birth, phone number — must be truthful and accurate.
• It is your responsibility to keep your account password confidential. Do not share your password with anyone.
• Any unauthorized use of your account must be reported to k789 support immediately.

Identity Verification (KYC)

k789 reserves the right to verify a user's identity at any time. This process may require national ID or passport details. Withdrawals may be temporarily suspended until verification is complete.

Account Security

You are solely responsible for the security of your account. k789 will never ask for your password via email, SMS, or phone. Any such communication may be fraudulent — if this happens, report it immediately to [email protected].

04 Deposits & Withdrawals

All financial transactions on k789 are conducted in Bangladeshi Taka (৳) and are governed by the following rules.

Deposit Rules

• Minimum deposit amount: ৳100 (per method).
• Accepted methods: bKash, Nagad, Rocket, and Upay.
• Deposits may only be made from a mobile banking number registered in your own name.
• Deposits from third-party numbers are prohibited and such transactions may be cancelled.

Withdrawal Rules

• Minimum withdrawal amount: ৳1,000.
• Standard withdrawal processing time: 30 minutes to 3 hours.
• Withdrawal requests will only be sent to your verified mobile banking number.
• Withdrawals may be delayed if the verification process is not complete.

Transaction Responsibility

k789 is not responsible for technical errors during the deposit or withdrawal process, but the support team will assist with any issues. Full responsibility for transactions made with incorrect information lies with the user.

05 Bonuses & Promotions

k789 offers various types of bonuses and promotional offers. Each offer has its own applicable terms, which are detailed on the relevant page.

Welcome Bonus

• 150% bonus on your first deposit, up to a maximum of ৳8,000.
• Example: Deposit ৳1,000 and receive a ৳1,500 bonus, for a total of ৳2,500.
• Example: Deposit ৳12,000 and receive the maximum ৳8,000 bonus, for a total of ৳20,000.
• Wagering requirement: 10x the bonus amount (not on deposit + bonus).
• Example: ৳1,500 bonus × 10 = ৳15,000 must be wagered before bonus winnings can be withdrawn.

VIP Cashback Program

k789 has four VIP tiers, each offering weekly cashback benefits:

• Bronze — Up to 0.3% weekly cashback.
• Silver — Up to 0.6% weekly cashback.
• Gold — Up to 0.9% weekly cashback.
• Platinum — Up to 1.2% weekly cashback.

You can advance to higher VIP tiers through regular play and active participation.

General Bonus Rules

• Bonuses cannot be converted to cash or withdrawn directly until the wagering requirement is met.
• Multiple bonuses cannot be active at the same time unless a specific offer states otherwise.
• k789 reserves the right to modify, suspend, or cancel any bonus offer at any time.
• If misuse of promotional benefits is proven, the account may be closed.

06 Gaming Policies

All games on k789 are conducted fairly and transparently. The platform maintains the highest standards to ensure an entertaining experience for users.

Fair Play Policy

• All games on k789 are operated by licensed and recognized software providers.
• Game outcomes are determined by an impartial Random Number Generator (RNG).
• Any manipulation or rigging of game results is strictly prohibited.

Betting Limits

Each game and market has its own minimum and maximum betting limits, which are automatically displayed when the game loads. These limits cannot be exceeded.

Technical Issues

If a technical error occurs in any game or bet, the relevant round may be cancelled and the wagered amount will be returned to the user's account. k789 reserves the right to make the final decision in such situations.

Sports Betting

Bets in sports markets are settled based on match results, official scores, and live updates. Betting is available across various markets for Bangladesh Tigers matches as well as BPL, T20, and ICC tournaments.

07 Prohibited Activities

The following activities are strictly prohibited on k789. Violating these rules may result in account closure and forfeiture of all balances:

• Creating multiple accounts or operating another person's account.
• Abusing the bonus system or artificially fulfilling bonus requirements.
• Providing false or misleading information on an account.
• Colluding with other users.
• Attempting to hack or gain unauthorized access to game software.
• Engaging in money laundering or any other illegal financial activity.
• Betting in the name of or using funds from a third party.
• Using automated bots or software to play games.

08 Account Suspension & Closure

k789's Rights

k789 may temporarily suspend or permanently close an account without prior notice for any of the following reasons:

• Violation of any part of these Terms.
• Failure to verify identity or providing false information.
• Suspicion of fraud or manipulation.
• Extended period of account inactivity.
• Refusal to verify age or evidence of being underage.

User Rights

You may request closure of your own account at any time by contacting [email protected]. You will be given the opportunity to withdraw any eligible balance before the account is closed, however all active bonuses will be cancelled at that point.

09 Responsible Gambling

k789 places the highest importance on responsible gaming. We believe gaming is a form of entertainment — it should never be used as a solution to financial problems.

User Responsibilities

• Only wager money that you can afford to lose without it affecting your daily life.
• View betting as entertainment, not as a source of income.
• Do not chase losses by placing more bets to recover what you have lost.
• Set your own limits and stick to them.

k789 Support

If you feel that betting is having a negative impact on your life, please contact our support team. We can set up a temporary break, deposit limits, or self-exclusion for you. For more details, please visit our Responsible Gaming page.

10 Privacy & Data Protection

k789 gives the highest priority to protecting the personal information of its users. The platform uses SSL encryption technology to keep all data secure.

Data Collection & Use

• Information collected at the time of registration is used solely for account management and security verification.
• Financial transaction data is stored on secure servers.
• User information is not sold or transferred to third parties.

To learn more about data protection, please read our Privacy Policy page.

11 Dispute Resolution

To resolve any dispute or complaint with k789, please follow the process below:

How to Submit a Complaint

1. First, contact our support team via live chat.
2. If the issue is not resolved, send a detailed description by email to [email protected].
3. k789 will respond within a reasonable time from the date the complaint is submitted.

Finality of Decisions

In the event of any dispute, the outcome and decision of k789's internal investigation will be considered final. This decision is made on the basis of game logs, transaction records, and other relevant data.

12 Changes to Terms

k789 reserves the right to change, amend, or update these terms at any time. In the event of changes:

• The updated terms will be published on this page with the date noted.
• Users may be notified in the case of significant changes.
• Continued use of the platform after any changes will be considered acceptance of the new terms.
• If you do not agree to the new terms, you may request that your account be closed.

Contact

If you have any questions or comments about these terms, please contact our 24/7 support team — via live chat or by emailing [email protected]. We provide assistance in both Bengali and English.